Customer Comments

ALL for ONE and ONE for ALL!!!!!!!

WE ARE THE UNION!

^Click the ^Employee Free Choice Act^ to sign the petition^

GET ON THE "U-TRAIN" TODAY! Caesars Palace Dealers Voted in the Union 380-128! Foxwoods Voted in the Union 1289 - 852! MGM Grand Detroit Dealers - have a UNION contract! Motor City Casino Dealers - have a UNION contract! Greektown Casino Dealers - have a UNION contract! Tropicana AC Voted in Union 626-157! Bally's AC Voted in Union 628-255! Caesars AC Voted in Union 572-128! Trump Plaza Voted in Union 324-149! The Wynn Voted in Union 444-149! Casino Aztar Indiana Voted in Union 106-59! Harrah's Laughlin is collecting cards for a Vote! Harrah's Tahoe is collecting cards for a vote! Harvey's Casino is collecting cards for a vote!

This page is part of the Caesars Palace Dealers "Archives". These are the original pages used to organize the Dealers of Caesars Palace.

When the Harrah's management team took over the casino,

One of the first things they did was change the policy

On how "Customer Comments" are received.

"Negative Comments":

Can be received in the Pits by floor personnel.

"Positive Comments":

Can no longer be accepted in the Pits by floor personnel.

For a Dealer to receive a "positive" written comment from a customer, it must be turned in directly to the Casino Manager.

If the CM is not available at that time, oh well, you don't get the comment turned in.

To ask a customer to "wait" until the CM can become available to receive the comment is very bad policy, both in customer relations and employee relations.

It is clear, the intent of this policy is to

"punish" the Dealers and to

"ignore" any positive feedback!

STOP THESE PRACTICES NOW!

For More Information Please Contact Us At:

email: TWULocal721.org

Call: Las Vegas Dealers Local 721 at: 702-476-0648

Visit: 2770 S. Maryland Parkway, Suite 510

Updated: October 09, 2008